Contact Us
Europe, Middle East and Africa
T: +31 20 520 9555
T: +1 888 713 3993
Asia PacificT: +61 28 014 7555
Registered Office
Patchmanager BV
Donker Curtiusstraat 7/207
1051 JL Amsterdam
The Netherlands
F: +31 20 520 9551
E: sales@patchmanager.com
Registration #: 34171629
Sales tax #: NL8108.42.695.B.01
Maintenance Plans
Additionally protect your investment by opting to be covered by a PatchManager Service Agreement.
Benefits of a Level I Service Agreement:
- E-mail based support during business hours on normal working days
- Updates and upgrades (license with new functionality) of PatchManager are made available at no cost
- Response within 24 hours of notification of a problem
- Free 'Request a Template' service for non end-of-life equipment
Benefits of a Level II Service Agreement:
- Telephone and e-mail based support during business hours on normal working days
- Updates and upgrades (license with new functionality) of PatchManager are made available at no cost
- Response within 4 hours of notification of a problem
- Start repairs within 4 hours after notification of a problem with urgency level I
- Start repairs within 48 hours after notification of a problem with urgency level II
- Start repairs ithin 96 hours after notification of a problem with urgency level III
- Temporary solution if PatchManager is out of order for longer than
96 hours for whatever reason or if it is foreseeable that
PatchManager will be out of order for longer than 96 hours.
- Free 'Request a Template' service for non end-of-life equipment
For more information on maintenance plans, please contact sales@patchmanager.com.