PATCH MANAGER Releases a ServiceNow Integration Guide for the purpose of describing the process of integrating ServiceNow and PATCH MANAGER. Since both applications offer extensive flexibility of configuration, functionality and usage, the concept of a ‘standard integration’ between the two systems has obviously limited use. Rather, the concept of ‘means of integration’ is key – ie. what mechanisms do the applications offer for integration, how flexible are they, and how can they be implemented? With this knowledge in hand, our customers will be able to easily define and implement integrations that meets their particular functional requirements. The guide describes a step-by-step example bi-directional integration scenario, making use of the REST APIs provided by the two applications.