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IT networks are rarely static. Moves, adds, changes are made daily.

The successful management of these changes requires organized procedures to be effective; otherwise, the infrastructure is vulnerable and exposed to unexpected errors, which can result in downtime. 

For successful change management, a specialized infrastructure management solution with a capable work order system is necessary. With the effective application of such software, IT professionals can plan, review and execute changes with precision and efficiency. 

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Managing change is an integral part of any IT infrastructure professional’s life. Change is constant, and any mistake made in the process can have a profound impact on the functions of the infrastructure. To decrease the chance of these potential errors happening in the first place, it is vital to implement change management processes or policies based on industry-standard best practices. In this article, we discuss how a reliable change management procedure can help avoid downtime and save up to $540,000/hour for your network.

IT networks are rarely static. Moves, adds, changes are made daily. We differentiate two types of changes depending on the circumstances and their nature:

  • Planned changes
    • These follow a prescriptive process before they can be approved and implemented. The process includes a full range of assessment and two levels of approval.
  • Emergency changes
    • These are not planned and must be implemented as soon as possible to resolve a major incident or apply a security patch.

The successful management of these changes requires organized procedures to be effective; otherwise, the infrastructure is vulnerable and exposed to unexpected errors, which can result in downtime. According to Gartner, the average downtime can cost up to $5600/minute, which equals $140,000 to $540,000 per hour! A severe incident can potentially put an organization out of business. The leading causes of downtime are network outages, human error, and server failure.

Read more: The rise of IoT: why you need software to manage your office network infrastructure.

But how can network infrastructure managers mitigate and minimize these risks?

First, the organization must put a change management strategy in place with defined KPIs and metrics to measure outcomes. Second, a powerful infrastructure management software solution must be implemented to plan, execute and track changes.

Successful implementation of an infrastructure management solution reduces the possibility of human error, which leads to lower risk and less downtime and consequently, less money lost. Furthermore, it enables personnel to plan and execute changes faster, increasing productivity and response time in case of emergencies. With a comprehensive work order system, IT professionals can see the result of their planned changes immediately, which gives them information about the possible consequences of said changes. By simulating moves and adds, it is easy to predict and prevent power outages and server failures with greater accuracy.

But, exactly how does infrastructure management software reduce failures and maximize uptime?

  • Working with infrastructure management software increases transparency across the network. Through recorded change history, users can track what changes were made, at what time, and by whom. This history tracking feature helps to trace back issues after the fact, and processes can be improved to avoid system failures in the future.
  • Work orders and workflows enable personnel to plan and manage changes. Clear steps in the process decrease the risk of human error, which results in higher efficiency and faster change implementation.
  • Through user management features, organizations can regulate access and assign tasks to the relevant team members, resulting in better security and less room for errors.
  • A useful tool to prevent connectivity issues is visualization. Visual presentation of the physical layer helps users to avoid planning changes that are physically impossible to execute.
  • As the demand for data storage grows, today’s data centers can’t afford to manage their resources without maximizing efficiency. Capacity planning and power redundancy are critical elements in the prevention of network outage and server failure. With the right software solution to support these elements, the risk of downtime can be reduced significantly.

In conclusion, for successful change management, a specialized infrastructure management solution with a capable work order system is necessary. With the effective application of such software, IT professionals can plan, review and execute changes with precision and efficiency. All of these help the prevention of human errors and downtime, ultimately saving money for the organization. When considering the implementation of the right software solution, the following features are essential: Work orders and workflows, user management, robust reporting and a user- friendly interface.

If you want to know more about how PATCH MANAGER can help you make your infrastructure and change management more efficient, schedule an online personal demo with one of our representatives!

 
 

Download the printable version of this article here:

 

PDF – Avoid downtime and save $540,000 in the process

 

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Since our founding in 2002, we have been continuously committed to product excellence and customer service. With our software development expertise, coupled with our full understanding of the complexity of the domain, we created PATCH MANAGER, a comprehensive cable and asset management solution. PATCH MANAGER is a vital component in making your IT infrastructure more efficient and hassle-free. At Patchmanager B.V., we value longstanding and durable relationships with our customers and partners.

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Templates Engineer

Wouldn’t you like to directly contribute to the success of a software solution that will be used by some of the world’s most well-known companies? This is your chance!

As a templates engineer at Patchmanager B.V., you will be creating high-quality templates of network components based on manufacturer specifications for our PATCH MANAGER product. You will work in a dynamic environment and be part of an inspiring team.

For this position, we value your desire to learn and attention to detail more than your work experience and educational background. We will provide you with all the training you need to create high-quality templates!

Patchmanager B.V.

Since our founding in 2002, Patchmanager B.V. is an established company specialized in Cable and Asset Management Software. From our head office in Amsterdam and offices of international resellers, we offer solutions to a rapidly growing international customer base across a wide variety of market sectors. We operate with a flexible, customer-focused culture and take pride in exceeding customer expectations with our product, the support we provide and the services we offer.


To strengthen the team, there is a vacancy for a templates engineer. As a templates engineer, you will be responsible for the production of accurate, detailed and high-quality interactive templates of network components.

Responsibilities

  • As part of the template team, you create high-quality templates of network components based on manufacturer specifications for our PATCH MANAGER product.
  • Independently research network components specifications (on-line).
  • Work closely with the graphics design team.
  • Monitor and safeguard the graphics production process, including planning workload and managing deadlines.

Desired profile

  • Attention to detail.
  • An interest in or affinity with information and network technology.
  • Preferably secondary vocational education (MBO) degree.
  • Interested to work as part of a team.
  • A good understanding of written English.
  • Eager to learn.
  •  

Offer

  • A meaningful and creative job in which you will directly contribute to the success of our product with a team of highly competent professionals.
  • Attractive remuneration:
    • Good salary
    • Secondary benefits
  • Based in Amsterdam, The Netherlands.
  • Possibility to partially work remotely.
  • Training budget.

Application

Send your CV and motivation to info@patchmanager.com.

Graphics Engineer

Wouldn’t you like to make graphics that will be used and appreciated by some of the world’s most well-known organizations? This is your chance!

As a graphics engineer, you will be a driving force behind PATCH MANAGER customer satisfaction. Your graphics will directly contribute to the success of our product and be used by our customers around the globe. You will work in a dynamic environment and be part of an inspiring team.

Patchmanager B.V.

Since our founding in 2002, Patchmanager B.V. is an established company specialized in Cable and Asset Management Software. From our head office in Amsterdam and offices of international resellers, we offer solutions to a rapidly growing international customer base across a wide variety of market sectors. We operate with a flexible, customer-focused culture and take pride in exceeding customer expectations with our product, the support we provide and the services we offer.

To strengthen the team, there is a vacancy for a graphics engineer. As a graphics engineer, you will be responsible for the illustration of accurate, detailed, and high-quality images for templates of network components.

Responsibilities

  • As part of the graphics design team, you design and create high-quality images of network components based on manufacturer specifications for the PATCH MANAGER product.
  • Work closely with the template team and with information provided by the template team.
  • Monitor and safeguard the graphics production process, including planning workload and managing deadlines.

Desired skills and experience

  • An interest in or affinity with information technology.
  • Talent for graphics design, and preferably relevant secondary vocational education (MBO) degree.
  • Experience with GIMP and Adobe Illustrator.
  • Attention to detail.
  • Ability to independently execute creative work.
  • Interested to work as part of a team.
  • 0 to 2 years of relevant work experience.
  • A good understanding of written English.

Offer

  • A meaningful and creative job in which you will directly contribute to the success of our product with a team of highly competent professionals.
  • Attractive remuneration:
    • Good salary
    • Secondary benefits
  • Based in Amsterdam, The Netherlands.
  • Possibility to partially work remotely.
  • Training budget.

Application

Send your CV and motivation to info@patchmanager.com.

Software Solution Consultant

Be the driving force behind PATCH MANAGER customer satisfaction!

Patchmanager B.V.

Since our founding in 2002, Patchmanager B.V. is an established company specialized in Cable and Asset Management Software. From our head office in Amsterdam and offices of international resellers we offer solutions to a rapidly growing international customer base across a wide variety of market sectors. We operate with a flexible, customer-focused culture and take pride in exceeding customer expectations with our product, the support we provide and the services we offer.

To strengthen the team, there is a vacancy arisen for a Software Solution Consultant. As a Software Solution Consultant you will be responsible for the successful implementation of the PATCH MANAGER software at prospective clients and customers.

Responsibilities

  • Overall responsibility for assigned PATCH MANAGER implementation projects
  • Providing remote and on-site training and instruction sessions to clients and customers
  • Become an expert on the PATCH MANAGER products and solutions
  • Cooperation with external partners to support the successful implementation of the PATCH MANAGER products and solutions
  • Occasional travelling to international customer and partner premises

Desired skills and experience

  • A successful professional with proven experience in enterprise application software, preferably related to Systems Management, Asset Management, Infrastructure Management or Physical Network Management
  • A person with good understanding of the underlying software technologies
  • An analytical thinker with a proven ability to translate complex business needs into feasible, valuable solutions
  • Effective at communicating with excellent presentation skills
  • Good at building effective relationships with a strong customer service focus
  • Strong at planning and organizing with a proven ability to meet project deadlines
  • A team player
  • University degree
  • Minimum 3 years relevant experience
  • Fluent in written and verbal English
  • Must have valid driver’s license

Offer

  • A challenging job in a team of highly competent professionals
  • A multi-dimensional job with responsibility
  • Very attractive remuneration:
    • Excellent salary
    • Secondary benefits
  • Based out of Amsterdam, Netherlands

Application

Send your CV and motivation to info@patchmanager.com.

Commercial Lead

Be the driving force behind the growth of PATCH MANAGER!

Patchmanager B.V.

Since our founding in 2002, Patchmanager B.V. is an established company specialized in Cable and Asset Management Software. From our head office in Amsterdam and offices of international resellers we offer solutions to a rapidly growing international customer base across a wide variety of market sectors. We operate with a flexible, customer-focused culture and take pride in exceeding customer expectations with our product, the support we provide and the services we offer.

To further strengthen growth PATCH MANAGER is looking for a Commercial Lead. As Commercial Lead you will be (end) responsible for further international growth with the opportunity to in time become a member of the Management Team.

Responsibilities

Develop and Execute Strategic Sales Plans:

  • Collaborate with senior management to develop comprehensive sales strategies aligned with company objectives.
  • Translate strategic objectives into actionable sales plans, setting clear targets and KPIs for both direct and indirect sales channels.
  • Continuously evaluate and adjust sales strategies based on market dynamics, competitor activities, and customer feedback.

Set-up and optimize B2B Marketing:

  • Set-up the marketing processes that are market practice at a B2B software company, including the relevant tooling
  • Develop targeted B2B marketing campaigns, collateral, and messaging that support sales efforts and generate leads.
  • Utilize digital marketing channels, such as email marketing, content marketing, and social media, to engage with B2B prospects and nurture leads.
  • Analyze marketing performance metrics and customer feedback to optimize B2B marketing strategies and tactics.

Drive Direct Sales Efforts:

  • Identify and pursue new business opportunities through targeted prospecting, cold calling, and networking.
  • Conduct thorough needs assessments and product demonstrations to showcase the value proposition of our solutions.
  • Guide prospects through the sales process, from initial contact to contract negotiation and closure.
  • Set up the framework for lead qualification and interventions needed to optimize sales effectiveness (sales enablement).
  • Build and maintain strong relationships with key decision-makers to foster long-term partnerships.

Lead Partner Channel Program:

  • Further professionalize the comprehensive partner program to recruit, onboard, and enable channel partners and develop it further.
  • Provide training, resources, and ongoing support (supported by the operations team) to empower partners to effectively sell and support our products.
  • Monitor and manage partner pipeline and actual performance and provide guidance to optimize channel effectiveness and drive revenue growth.
  • Collaborate with partners on joint marketing initiatives, co-selling opportunities, and lead generation activities.

Cross-functional Collaboration:

  • Collaborate with product development teams to gather customer feedback and insights, informing product enhancements and roadmap decisions.
  • Partner with customer support teams and to ensure timely resolution of customer issues and drive customer satisfaction and retention.

Market Analysis and Reporting:

  • Monitor industry trends, market dynamics, and competitor activities to identify opportunities and threats.
  • Conduct regular analysis of sales performance, pipeline metrics, and customer feedback to drive data-driven decision-making.
  • Prepare and present comprehensive reports and insights to senior management and the Supervisory Board, providing visibility into sales performance and market trends.
  • Work closely together with specialists from Main Capital Partners on reporting and optimizing sales approaches.
  • Optimize current sales & marketing processes by implementing best practice software tooling and implement adequate reporting and monitoring dashboards.

Requirements

  • Bachelor’s degree in Business Administration, Marketing, or related field. MSc preferred.
  • High level spoken and written English.
  • Proven track record of 4-7 years success in B2B sales, preferably in the software industry and affinity with international sales.
  • Strong drive and ambition to further develop yourself with the goal of becoming the Chief Commercial Officer (CCO) of a globally active B2B software company.
  • Experience managing indirect sales channels and partner programs.
  • Strong negotiation and communication skills with the ability to influence stakeholders at all levels.
  • Analytical mindset with the ability to interpret data and market trends to drive informed decisions.
  • Entrepreneurial spirit with a hands-on approach to problem-solving and achieving results.
  • Ability to thrive in a fast-paced (e.g. PE-owned), dynamic environment and adapt quickly to changing priorities.

Offer

  • A challenging job in a team of highly competent professionals
  • A multi-dimensional job with responsibility
  • Very attractive remuneration:
    • Excellent salary
    • Secondary benefits
  • Based out of Amsterdam, Netherlands

Application

Send your CV and motivation to info@patchmanager.com.