Services & Support
Delivering substantial value to our customers is our priority, and we make every effort to exceed their expectations.
Professional Services
PATCH MANAGER is designed to allow you to take ownership of the application with minimal external assistance required. With powerful data migration capabilities, an intuitive user interface, and the use of widely accepted standards for integration with third-party systems. That said, our highly skilled consultants are ready to assist you in maximizing the value of your PATCH MANAGER solution.
Our services include:
Consultancy
- Assistance with conversion of data from existing tools such as spreadsheets and legacy systems
- Assistance to seamlessly deploy PATCH MANAGER in your organizational workflows
- Best practice PATCH MANAGER implementation guidance
Integration assistance
- PATCH MANAGER provides an extensive JSON/REST API for integration with third-party systems and devices. Our team can provide advice on and help implement these integrations.
End-user training
- End-user training focuses on your specific needs. Courses use an operation-based learning approach with practical hands-on exercises
- Available training packages
- General onboarding training to help you quickly get started
- Full training to cover all aspects of the application
- On-going specific deep-dive training to provide in-depth knowledge of specific topics
Professional Services
PATCH MANAGER is fully featured, architected on open standards and designed to be powerful, yet easy to use. This allows you to take complete ownership of the application with minimal external assistance required. That said, our highly skilled team of consultants are happy to share their best-practice experience to help you along the way.
Our services include:
Consultancy
Integration assistance
End-user training
- Assistance with conversion of data from existing tools such as spreadsheets and legacy systems
- Assistance to seamlessly deploy PATCH MANAGER in your organizational workflows
- Best practice PATCH MANAGER implementation guidance
- PATCH MANAGER provides an extensive JSON/REST API for integration with third-party systems and devices. Our team can provide advice on and help implement these integrations.
- End-user training focuses on your specific needs. Courses use an operation-based learning approach with practical hands-on exercises
- Available training packages
- General onboarding training to help you quickly get started
- Full training to cover all aspects of the application
- On-going specific deep-dive training to provide in-depth knowledge of specific topics
Support
Our support team offers a top-notch on-going helpdesk service to answer your requests for assistance. Their objective is to help you maximize the benefits of the application, and they will keep you informed about the latest product developments. The template service that they provide ensures that asset and cable templates are always available for your particular network infrastructure.
Implementation Support
Read more- Product related questions/general advice on how to apply functionality
- Bite-sized training to build up your knowledge of the product
- Installation and configuration support
Template Service
Read moreOur dedicated team of template designers maintains and continuously updates our extensive and independent library of accurate, detailed, and high-quality templates. We create templates of products from all manufacturers.
Authorized implementation partners
To provide support and professional services in the locality of our customers, we work with authorized implementation partners. These partners are selected for their high level of Infrastructure Management domain expertise and their in-depth knowledge of the PATCH MANAGER product.
To find a representative near you, please contact sales@patchmanager.com
Authorized implementation partners
To provide support and professional services in the locality of our customers, we work with authorized implementation partners. These partners are selected for their high level of Infrastructure Management domain expertise and their in-depth knowledge of the PATCH MANAGER product.
To find a representative near you, please contact sales@patchmanager.com
Contact Us
Head Office
Kabelweg 57,
NL-1014 BA Amsterdam
The Netherlands
Eu