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Documenting an Outside Plant (OSP) network: how specialized software can help make your operations more efficient

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For network professionals to be able to document their OSP networks effectively, they need a specialized software solution that addresses the drawbacks highlighted with the traditional approach.

PATCH MANAGER is the leading software solution for cable and network asset management, and is designed at the core to support both outside and inside plant networks. PATCH MANAGER assists you to plan and troubleshoot by providing detailed modeling, visualization and reporting on all aspects of your end-to-end physical layer network infrastructure.

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This article discusses the drawbacks of certain traditional approaches to documenting an OSP network and describes the benefits of taking an alternative approach by incorporating a specialized software solution into your tool set.

There are many important aspects to be considered during the design, planning, management and maintenance of an OSP network. Among the challenges faced by an OSP network professional are how to:

  • Troubleshoot network issues
  • Plan and manage changes to the network

Documentation is an integral part of these processes, but it is often overlooked. For an OSP network professional, it is vital to be able to visualize and report on their network assets and connectivity in order to address these challenges. Traditionally, network assets and connectivity have been tracked in a combination of spreadsheets, CAD drawings and Geographical Information Systems (GIS). Let’s dive into some of the issues encountered with this traditional approach:

Read more: Outside Plant & the Internet of Things

Spreadsheets

Spreadsheets are on-the-face-of-it ‘simple’ and ‘familiar’, but in an environment where detail and accuracy matters, they turn out to be error-prone, hard to maintain and provide no controlled means for change planning or tracking.

As a typical example, consider the scope for typo errors occurring when trying to plan changes to end-to-end port and splice connectivity mappings in spreadsheets. The consequences of the errors are ‘simple’ – the network connectivity data is inaccurate, and therefore can’t be relied upon for fieldwork or troubleshooting.

Read more: Avoid downtime and save $540,000/hour in the process.

CAD drawings and GIS systems

CAD drawings are just that- drawings, and in terms of documenting network assets and connectivity, GIS systems are little more than advanced geographical drawings. Drawings may have their place in a static environment, but in a dynamic operational environment, the data that can be represented in a drawing is superficial and not fit for purpose. For example, consider if the layout of the fiber trunk cables in your network is maintained in CAD drawings. The cables would be illustrated in the drawings as graphical lines, perhaps with some notes or attributes tagged against them. The drawings thus provide a decent static representation of the cable routes, but they don’t constitute a useful operational database. They don’t provide crucial operational information such as:

  • insight into which circuits the cables are carrying, and what the end-to-end connectivity of these circuits is
  • insight into the inside plant aspects of the circuits, such as the bulkheads that the fiber strands are terminated on, and the active network assets that are providing the circuits
  • insight into the splice joint mappings
  • insight into the current availability and status of the fiber tubes and strands within the cables

In short, for network asset and connectivity management/troubleshooting, CAD drawings and GIS systems are ‘operationally useless’, as coined by one of our fiber operator customers.

In addition to the drawbacks discussed above, none of the traditional approaches are conducive to:

  • team scenarios, where multiple network roles require concurrent access to plan and make changes to the network asset and connectivity data
  • providing valuable reporting information, such as fiber circuit summaries, asset inventory and change audit trails
  • integration with other systems within your enterprise, such as asset and network provisioning or monitoring systems
 

But what is the solution?

For network professionals to be able to document their OSP networks effectively, they need a specialized software solution that addresses the drawbacks highlighted with the traditional approach. In summary, a software solution that:

  • helps quickly troubleshoot issues in the network by providing detailed visualization and reporting of the network assets and connectivity of the complete outside and inside plant, from the top-level geographical level all the way down to individual strands, splices, ports and connectors
  • provides the ease of use of a spreadsheet, but that safeguards the data from erroneous entry and clutter
  • allows network teams to seamlessly work together according to change management work flow processes
  • provides a comprehensive means for systems to integrate with the network and connectivity data

Introducing PATCH MANAGER

PATCH MANAGER is the leading software solution for cable and network asset management, and is designed at the core to support both outside and inside plant networks. PATCH MANAGER assists you to plan and troubleshoot by providing detailed modeling, visualization and reporting on all aspects of your end-to-end physical layer network infrastructure.

Out-of-the-box, PATCH MANAGER seamlessly integrates with standard GIS protocols, whereby geographical maps from your GIS system or public map services can be linked into PATCH MANAGER within a few clicks. Network locations and components in PATCH MANAGER are then represented according to their exact geographical position. They are managed according to the full power of the PATCH MANAGER feature set, instead of being managed as mere geographical symbols in a GIS system.

PATCH MANAGER helps you to manage your change processes and audits through work orders and customizable work flows, and provides an extensive REST API for enterprise and engineering system integration.

If you would like to know more about PATCH MANAGER’s features and benefits, request a personal online demo here!

 
 

Download the printable version of this article here:

 

PDF – Documenting an Outside Plant (OSP) network

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Since our founding in 2002, we have been continuously committed to product excellence and customer service. With our software development expertise, coupled with our full understanding of the complexity of the domain, we created PATCH MANAGER, a comprehensive cable and asset management solution. PATCH MANAGER is a vital component in making your IT infrastructure more efficient and hassle-free. At Patchmanager B.V., we value longstanding and durable relationships with our customers and partners.

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Templates Engineer

Wouldn’t you like to directly contribute to the success of a software solution that will be used by some of the world’s most well-known companies? This is your chance!

As a templates engineer at Patchmanager B.V., you will be creating high-quality templates of network components based on manufacturer specifications for our PATCH MANAGER product. You will work in a dynamic environment and be part of an inspiring team.

For this position, we value your desire to learn and attention to detail more than your work experience and educational background. We will provide you with all the training you need to create high-quality templates!

Patchmanager B.V.

Since our founding in 2002, Patchmanager B.V. is an established company specialized in Cable and Asset Management Software. From our head office in Amsterdam and offices of international resellers, we offer solutions to a rapidly growing international customer base across a wide variety of market sectors. We operate with a flexible, customer-focused culture and take pride in exceeding customer expectations with our product, the support we provide and the services we offer.


To strengthen the team, there is a vacancy for a templates engineer. As a templates engineer, you will be responsible for the production of accurate, detailed and high-quality interactive templates of network components.

Responsibilities

  • As part of the template team, you create high-quality templates of network components based on manufacturer specifications for our PATCH MANAGER product.
  • Independently research network components specifications (on-line).
  • Work closely with the graphics design team.
  • Monitor and safeguard the graphics production process, including planning workload and managing deadlines.

Desired profile

  • Attention to detail.
  • An interest in or affinity with information and network technology.
  • Preferably secondary vocational education (MBO) degree.
  • Interested to work as part of a team.
  • A good understanding of written English.
  • Eager to learn.
  •  

Offer

  • A meaningful and creative job in which you will directly contribute to the success of our product with a team of highly competent professionals.
  • Attractive remuneration:
    • Good salary
    • Secondary benefits
  • Based in Amsterdam, The Netherlands.
  • Possibility to partially work remotely.
  • Training budget.

Application

Send your CV and motivation to info@patchmanager.com.

Graphics Engineer

Wouldn’t you like to make graphics that will be used and appreciated by some of the world’s most well-known organizations? This is your chance!

As a graphics engineer, you will be a driving force behind PATCH MANAGER customer satisfaction. Your graphics will directly contribute to the success of our product and be used by our customers around the globe. You will work in a dynamic environment and be part of an inspiring team.

Patchmanager B.V.

Since our founding in 2002, Patchmanager B.V. is an established company specialized in Cable and Asset Management Software. From our head office in Amsterdam and offices of international resellers, we offer solutions to a rapidly growing international customer base across a wide variety of market sectors. We operate with a flexible, customer-focused culture and take pride in exceeding customer expectations with our product, the support we provide and the services we offer.

To strengthen the team, there is a vacancy for a graphics engineer. As a graphics engineer, you will be responsible for the illustration of accurate, detailed, and high-quality images for templates of network components.

Responsibilities

  • As part of the graphics design team, you design and create high-quality images of network components based on manufacturer specifications for the PATCH MANAGER product.
  • Work closely with the template team and with information provided by the template team.
  • Monitor and safeguard the graphics production process, including planning workload and managing deadlines.

Desired skills and experience

  • An interest in or affinity with information technology.
  • Talent for graphics design, and preferably relevant secondary vocational education (MBO) degree.
  • Experience with GIMP and Adobe Illustrator.
  • Attention to detail.
  • Ability to independently execute creative work.
  • Interested to work as part of a team.
  • 0 to 2 years of relevant work experience.
  • A good understanding of written English.

Offer

  • A meaningful and creative job in which you will directly contribute to the success of our product with a team of highly competent professionals.
  • Attractive remuneration:
    • Good salary
    • Secondary benefits
  • Based in Amsterdam, The Netherlands.
  • Possibility to partially work remotely.
  • Training budget.

Application

Send your CV and motivation to info@patchmanager.com.

Software Solution Consultant

Be the driving force behind PATCH MANAGER customer satisfaction!

Patchmanager B.V.

Since our founding in 2002, Patchmanager B.V. is an established company specialized in Cable and Asset Management Software. From our head office in Amsterdam and offices of international resellers we offer solutions to a rapidly growing international customer base across a wide variety of market sectors. We operate with a flexible, customer-focused culture and take pride in exceeding customer expectations with our product, the support we provide and the services we offer.

To strengthen the team, there is a vacancy arisen for a Software Solution Consultant. As a Software Solution Consultant you will be responsible for the successful implementation of the PATCH MANAGER software at prospective clients and customers.

Responsibilities

  • Overall responsibility for assigned PATCH MANAGER implementation projects
  • Providing remote and on-site training and instruction sessions to clients and customers
  • Become an expert on the PATCH MANAGER products and solutions
  • Cooperation with external partners to support the successful implementation of the PATCH MANAGER products and solutions
  • Occasional travelling to international customer and partner premises

Desired skills and experience

  • A successful professional with proven experience in enterprise application software, preferably related to Systems Management, Asset Management, Infrastructure Management or Physical Network Management
  • A person with good understanding of the underlying software technologies
  • An analytical thinker with a proven ability to translate complex business needs into feasible, valuable solutions
  • Effective at communicating with excellent presentation skills
  • Good at building effective relationships with a strong customer service focus
  • Strong at planning and organizing with a proven ability to meet project deadlines
  • A team player
  • University degree
  • Minimum 3 years relevant experience
  • Fluent in written and verbal English
  • Must have valid driver’s license

Offer

  • A challenging job in a team of highly competent professionals
  • A multi-dimensional job with responsibility
  • Very attractive remuneration:
    • Excellent salary
    • Secondary benefits
  • Based out of Amsterdam, Netherlands

Application

Send your CV and motivation to info@patchmanager.com.

Commercial Lead

Be the driving force behind the growth of PATCH MANAGER!

Patchmanager B.V.

Since our founding in 2002, Patchmanager B.V. is an established company specialized in Cable and Asset Management Software. From our head office in Amsterdam and offices of international resellers we offer solutions to a rapidly growing international customer base across a wide variety of market sectors. We operate with a flexible, customer-focused culture and take pride in exceeding customer expectations with our product, the support we provide and the services we offer.

To further strengthen growth PATCH MANAGER is looking for a Commercial Lead. As Commercial Lead you will be (end) responsible for further international growth with the opportunity to in time become a member of the Management Team.

Responsibilities

Develop and Execute Strategic Sales Plans:

  • Collaborate with senior management to develop comprehensive sales strategies aligned with company objectives.
  • Translate strategic objectives into actionable sales plans, setting clear targets and KPIs for both direct and indirect sales channels.
  • Continuously evaluate and adjust sales strategies based on market dynamics, competitor activities, and customer feedback.

Set-up and optimize B2B Marketing:

  • Set-up the marketing processes that are market practice at a B2B software company, including the relevant tooling
  • Develop targeted B2B marketing campaigns, collateral, and messaging that support sales efforts and generate leads.
  • Utilize digital marketing channels, such as email marketing, content marketing, and social media, to engage with B2B prospects and nurture leads.
  • Analyze marketing performance metrics and customer feedback to optimize B2B marketing strategies and tactics.

Drive Direct Sales Efforts:

  • Identify and pursue new business opportunities through targeted prospecting, cold calling, and networking.
  • Conduct thorough needs assessments and product demonstrations to showcase the value proposition of our solutions.
  • Guide prospects through the sales process, from initial contact to contract negotiation and closure.
  • Set up the framework for lead qualification and interventions needed to optimize sales effectiveness (sales enablement).
  • Build and maintain strong relationships with key decision-makers to foster long-term partnerships.

Lead Partner Channel Program:

  • Further professionalize the comprehensive partner program to recruit, onboard, and enable channel partners and develop it further.
  • Provide training, resources, and ongoing support (supported by the operations team) to empower partners to effectively sell and support our products.
  • Monitor and manage partner pipeline and actual performance and provide guidance to optimize channel effectiveness and drive revenue growth.
  • Collaborate with partners on joint marketing initiatives, co-selling opportunities, and lead generation activities.

Cross-functional Collaboration:

  • Collaborate with product development teams to gather customer feedback and insights, informing product enhancements and roadmap decisions.
  • Partner with customer support teams and to ensure timely resolution of customer issues and drive customer satisfaction and retention.

Market Analysis and Reporting:

  • Monitor industry trends, market dynamics, and competitor activities to identify opportunities and threats.
  • Conduct regular analysis of sales performance, pipeline metrics, and customer feedback to drive data-driven decision-making.
  • Prepare and present comprehensive reports and insights to senior management and the Supervisory Board, providing visibility into sales performance and market trends.
  • Work closely together with specialists from Main Capital Partners on reporting and optimizing sales approaches.
  • Optimize current sales & marketing processes by implementing best practice software tooling and implement adequate reporting and monitoring dashboards.

Requirements

  • Bachelor’s degree in Business Administration, Marketing, or related field. MSc preferred.
  • High level spoken and written English.
  • Proven track record of 4-7 years success in B2B sales, preferably in the software industry and affinity with international sales.
  • Strong drive and ambition to further develop yourself with the goal of becoming the Chief Commercial Officer (CCO) of a globally active B2B software company.
  • Experience managing indirect sales channels and partner programs.
  • Strong negotiation and communication skills with the ability to influence stakeholders at all levels.
  • Analytical mindset with the ability to interpret data and market trends to drive informed decisions.
  • Entrepreneurial spirit with a hands-on approach to problem-solving and achieving results.
  • Ability to thrive in a fast-paced (e.g. PE-owned), dynamic environment and adapt quickly to changing priorities.

Offer

  • A challenging job in a team of highly competent professionals
  • A multi-dimensional job with responsibility
  • Very attractive remuneration:
    • Excellent salary
    • Secondary benefits
  • Based out of Amsterdam, Netherlands

Application

Send your CV and motivation to info@patchmanager.com.